BenchmarkPortal and LiveLOOK to Host Co-Browsing Webinar
June 08, 2012
By Rachel Ramsey
, TMCnet Web Editor
For customers who are looking for a quick and successful contact with call center agents, technology can sometimes create frustrations. It can be aggravating on both ends when trying to give instructions or assistance over a phone call. Co-browsing can help a contact center’s support team and customers by creating a “do-it-together” experience that will leave the customers impressed with the focus on serving them individually.
Co-browsing is a software-enabled technique that allows someone in an enterprise contact center to interact with a customer by using the customer’s Web browser to show them something. It allows a company and a customer to be on the same page.
BenchmarkPortal (News - Alert), a provider of benchmarking, certification, training, contact center reports and consulting, and LiveLOOK, an innovator in visual sharing and real-time online interaction, are hosting a live webinar on Wednesday, June 20 to explain how co-browsing works and how it can help managers improve service, increase satisfaction and close more sales.
LiveLOOK’s co-browsing solution has changed the way companies engage with existing and potential customers. By creating an instant screen sharing experience without the technical roadblocks associated with first generation co-browsing products, companies now have a tool to provide exceptional customer service and better facilitate even the most complex sales process.
“LiveLOOK is very excited to be working with BenchmarkPortal to bring an in-depth overview of co-browsing to call center professionals,” said Michelle Brusyo, LiveLOOK’s marketing director. “We work with call centers across the globe to implement co-browsing technologies, so we have some great case study examples and best practices to share.”
Agents can see exactly what online visitors are seeing, use pointer to help guide customers, and provide customers with personalized assistance in a way that closely resembles an in-store experience.
Users can register for the webinar “Side-by-Side With Your Customer: Leverage Co-Browsing Technology to Create Customer Intimacy and Success for Your Center” by clicking here.
Edited by Stefanie Mosca