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Call Center Certification Overview
As the customer service call center has become the most vital interface between a company and its customers, it has become critical that the call handling process be conducted both effectively and efficiently. With over 15 years of call center certification, call center training, and call center consulting BenchmarkPortal has become the leading authority in the industry. Many companies now want a "third party" opinion regarding how well their call center is functioning in its strategic role of getting, keeping, and growing customers. This business need to rate the performance of a company's mission critical call center has lead to Benchmark Portal's call center certification and path to a Certified Center of Excellence. For more information on call center certification, call center training, and call center consulting please contact us.
- BenchmarkPortal Certification Sets New Standard for Call Center Industry
BenchmarkPortal's call center certification program recognizes call centers that beat their competitors in terms of customer service and overall performance. Rated as one of the best in the industry, BenchmarkPortal's certification has become the industry standard while assessing the performance of call centers.
5/24/2013 - Boosting Employee Morale with BenchmarkPortal
BenchmarkPortal CallTalk, a monthly online radio show, is a step away from the traditional educational platform, characterized by a more entertaining style and guided by the topics that listeners ask for. The radio show, hosted by Bruce Belfiore, CEO and senior research executive of BenchmarkPortal, and author of "Benchmarking at Its Best for Contact Centers", a manual for best practices benchmarking, recently had one of its best CallTalk Episode's so far, titled "CallTalk Caramels: Employee Morale."
5/20/2013 - Mayo Medical Laboratories Call Center Certified as 'Center of Excellence' by BenchmarkPortal
For the second year in a row, Mayo Medical Laboratories' customer service center has achieved the 2013 Center of Excellence distinction from BenchmarkPortal, a global player in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting.
5/16/2013 - TrialCard Call Center Achieves BenchmarkPortal Certification as a Center of Excellence
BenchmarkPortal, which owns the largest database of call center metrics, recognizes call centers on the basis of their customer service excellence, and its call center certification has become the new benchmark of call center performance. One of the latest call centers to achieve BenchmarkPortal call center certification is TrialCard Contact Center.
5/15/2013
- FCC Technology Transitions Policy Task Force Seeks Comment on Potential Trials
5/24/2013 1:38:48 PM - Winston-Salem Journal, N.C., Ask SAM column
5/24/2013 1:08:38 PM - IBM Study Points to CMO, Marketer of the Future, as Customer Experiences Remain Top Priority
5/24/2013 7:16:10 AM - Market Maker Surveillance Report. KMB, MRK, CSCO, DF, LEN, ORCL, Bullishly Biased Price Friction For Thursday, May 23rd 2013
5/24/2013 5:08:57 AM - BUYINS.NET: Market Maker Surveillance Report. KMB, MRK, CSCO, DF, LEN, ORCL, Bullishly Biased Price Friction For Thursday, May 23rd 2013
5/24/2013 4:44:11 AM - Customer Magazine Ranks Alorica as Top 50 Teleservices Agency
5/24/2013 2:08:51 AM - FairPoint Communications Finalizes Contract to Provide Maine with a Next-Generation 9-1-1 System
5/24/2013 1:39:56 AM - CallFire's Food and Beverage Webinar Week: Cook the Competition with Voice and Text Solutions
5/23/2013 9:38:42 PM
Call Center Certification Training Courses
- Call Center Workforce Management Certification, Live Online
April 10-12, 2013 - Call Center Quality Assurance Certification, Live Online
May 8-10, 2013 - Call Center Management Certification, Minneapolis/Eden Prarie, MN
May 14-16, 2013 at General Electric Capital Fleet Services - Call Center Coaching For Performance, Live Online
May 15-17, 2013 - Call Center Management Certification, Cincinnati/Mason, OH
June 11-13, 2013 at EyeMed Vision Care/Luxottica - Call Center Management Certification, Tulsa, OK
July 16-18, 2013 at the City of Tulsa 911 Center - Call Center Quality Assurance Certification, Live Online
July 17-19, 2013 - Call Center Management Certification, San Francisco, CA
August 6-8, 2013 - Call Center Coaching For Performance, Live Online
August 21-23, 2013 - Call Center Management Certification, Hamilton, NJ
September 10-12, 2013 at AAA Mid-Atlantic - Call Center Quality Assurance Certification, Live Online
September 11-13, 2013 - Call Center Management Certification, Chicago, IL
October 8-10, 2013 at American Medical Association - Call Center Coaching For Performance, Live Online
November 6-8, 2013 - CALL CENTER CAMPUS WEEK
November 11-15, 2013 - Call Center Management Certification at Call Center Campus Week in Las Vegas, NV
November 11-15, 2013 - Call Center Quality Assurance Certification at Call Center Campus Week in Las Vegas, NV
November 12-15, 2013 - Call Center Workforce Management Certification at Call Center Campus Week in Las Vegas, NV
November 12-15, 2013 - Call Center Symposium at Call Center Campus Week in Las Vegas, NV
November 14-15, 2013
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Call Center Certification Resources
- Call Center Certification
Our certification program combines Benchmarking, Agent & Customer Satisfaction performance standards which no other program offers. The statistics are determined through the World's Largest Database of Call Center Metrics. - Call Center Training & Management Certification
CCCE offers call center training courses that lead to your professional certification. All courses cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence standards. - Call Center Benchmarking Surveys
BenchmarkPortal has the world's largest database of call center metrics. Benchmark your center’s performance against your competitor’s, improve agent & customer satisfaction levels, or increase operational efficiency & effectiveness. - Call Center Assessments
BenchmarkPortal can help you balance customer expectations and financial objectives by identifying the performance metrics that will drive success. Your firm will receive unparalleled insights to improve operations and management. - Call Center Industry Reports
As you manage your company's call center, the need to stay up-to-date about industry information and trends, gather research for precise decisions, and be one step ahead with current information, you need our call center industry reports. - CallTalk Online Radio Show
A fun and exciting on-line program for education and learning, for the customer service industry. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers informative and educational topics that impact today's call center. - Top 100 Call Center Contest
The Top 100 Call Center Contest is internationally recognized as the premier call center contest. Based on true performance metrics, your center is benchmarked against the world's largest database and then compared to companies of similar size.
Call Center Certification Training
- Call Center Campus Week
- Call Center Management Certification Training
- Call Center Quality Assurance Certification Training
- Call Center Workforce Management Certification Training
- Call Center Supervisor Certification Training
- Call Center Agent Certification Training
- Coaching For Performance Workshop
- Call Center Online Training
- Call Center Onsite Training
