As the customer service call center has become the most vital interface between a company and its customers, it has become critical that the call handling process be conducted both effectively and efficiently. With over 15 years of call center certification, call center training, and call center consulting BenchmarkPortal has become the leading authority in the industry. Many companies now want a "third party" opinion regarding how well their call center is functioning in its strategic role of getting, keeping, and growing customers. This business need to rate the performance of a company's mission critical call center has lead to Benchmark Portal's call center certification and path to a Certified Center of Excellence. For more information on call center certification, call center training, and call center consulting please contact us.
BenchmarkPortal Certification Sets New Standard for Call Center Industry BenchmarkPortal's call center certification program recognizes call centers that beat their competitors in terms of customer service and overall performance. Rated as one of the best in the industry, BenchmarkPortal's certification has become the industry standard while assessing the performance of call centers.
Boosting Employee Morale with BenchmarkPortal BenchmarkPortal CallTalk, a monthly online radio show, is a step away from the traditional educational platform, characterized by a more entertaining style and guided by the topics that listeners ask for. The radio show, hosted by Bruce Belfiore, CEO and senior research executive of BenchmarkPortal, and author of "Benchmarking at Its Best for Contact Centers", a manual for best practices benchmarking, recently had one of its best CallTalk Episode's so far, titled "CallTalk Caramels: Employee Morale."
TrialCard Call Center Achieves BenchmarkPortal Certification as a Center of Excellence BenchmarkPortal, which owns the largest database of call center metrics, recognizes call centers on the basis of their customer service excellence, and its call center certification has become the new benchmark of call center performance. One of the latest call centers to achieve BenchmarkPortal call center certification is TrialCard Contact Center.
Call Center Certification
Our certification program combines Benchmarking, Agent & Customer Satisfaction performance standards which no other program offers. The statistics are determined through the World's Largest Database of Call Center Metrics.
Call Center Training & Management Certification
CCCE offers call center training courses that lead to your professional certification. All courses cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence standards.
Call Center Benchmarking Surveys
BenchmarkPortal has the world's largest database of call center metrics. Benchmark your center’s performance against your competitor’s, improve agent & customer satisfaction levels, or increase operational efficiency & effectiveness.
Call Center Assessments
BenchmarkPortal can help you balance customer expectations and financial objectives by identifying the performance metrics that will drive success. Your firm will receive unparalleled insights to improve operations and management.
Call Center Industry Reports
As you manage your company's call center, the need to stay up-to-date about industry information and trends, gather research for precise decisions, and be one step ahead with current information, you need our call center industry reports.
CallTalk Online Radio Show
A fun and exciting on-line program for education and learning, for the customer service industry. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers informative and educational topics that impact today's call center.
Top 100 Call Center Contest
The Top 100 Call Center Contest is internationally recognized as the premier call center contest. Based on true performance metrics, your center is benchmarked against the world's largest database and then compared to companies of similar size.