Canon U.S.A. Awarded With BenchmarkPortal's Center Of Excellence Certification For Third Consecutive Year
October 20, 2011
LAKE SUCCESS, N.Y., October 20, 2011 – Canon U.S.A., Inc., a leader in digital imaging, today announced it has been honored with the Center of Excellence award by BenchmarkPortal (News - Alert), in collaboration with the Center for Customer-Driven Quality™ (founded at Purdue University), for the third straight year.
"This certification exemplifies our dedication to providing the most efficient and highest quality service and support to our customers," said James Sharp, senior vice president and general manager, Imaging Systems (News - Alert) Group, Canon U.S.A. "Earning this award for the third straight year validates our commitment to building a stronger relationship with our customers and enhancing their experiences with our products and services."
"Knowledgeable management and highly trained personnel are keys to Canon's (News - Alert) success and the satisfaction expressed by its customers," said Bruce Belfiore, CEO of BenchmarkPortal. "It is a tribute to both agents and management that this operation has achieved Center of Excellence certification for the third consecutive year. I warmly congratulate them on this award."
The Systems and Technical Support Division, Canon U.S.A.'s 100-percent U.S.-based call center, provides service and support to the Company's vast network of direct and non-direct sales channels covering a wide range of products and solutions, including the Company's imageRUNNER ADVANCE, imagePROGRAF, imageCLASS and imagePRESS product lines. Prior to earning the Center of Excellence distinction, call centers must meet criteria based on best-practice metrics drawn from the world's largest database of quantitative contact center data. The database is audited and validated by researchers from BenchmarkPortal in conjunction with the Center for Customer-Driven Quality.
BenchmarkPortal is the custodian of the Center for Customer-Driven Quality database of contact center metrics, the largest in the world, founded in 1995 by Dr. Jon Anton at Purdue University (News - Alert). BenchmarkPortal provides reports, products, services, training and certification for contact centers worldwide. BenchmarkPortal's website can be found at www.benchmarkportal.com.
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With more than $45 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks fourth overall in patent holdings in the U.S. in 2010†, and is one of Fortune Magazine's World's Most Admired Companies in 2011. Canon U.S.A. is committed to the highest levels of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss.
Edited by Chris DiMarco