Fleet Management Company Wright Express Ranked on BenchmarkPortal's Top Call Center List
June 07, 2011
By Tracey E. Schelmetic
, TMCnet Contributor
Wright Express Corporation, a fleet management solutions provider, has announced that its call center has ranked in the Top 100 Call Center list prepared annually by BenchmarkPortal (News - Alert).
BenchmarkPortal, which maintains a comprehensive database of contact center metrics, recently published the results of its Fifteenth Annual Call Center Benchmarking Study, together with its sister organization, The Center for Customer-Driven Quality at Purdue University (News - Alert). Benchmark Portal analyzed competitive strengths and weaknesses of each call center that participated and ranked them accordingly. Wright Express (http://www.wrightexpress.com) ranked twentieth in the smaller contact centers (defined as fewer than 100 agents) category.
“Wright Express' ranking of number 20 shows that it has achieved outstanding results when compared with centers from a wide variety of industries and is a great accomplishment for this center,” said Bruce Belfiore, Chief Executive Officer of BenchmarkPortal.
“We are extremely proud that our call center team has been recognized for providing exceptional service to our customers on a daily basis,” said Melissa Smith, President of North America, Wright Express. “One of our company's key differentiators is the service experience for our customers. This focus helps Wright Express maintain one of the highest levels of customer retention in the industry.”
Wright Express is a provider of payment processing and information management services. The company captures and combines transaction information from its proprietary network with specialized analytical tools and purchasing control capabilities in a suite of solutions that enable fleets to manage their vehicles more effectively. Wright Express' charge cards are used by commercial and government fleets to purchase fuel and maintenance services for approximately 4.5 million vehicles.
BenchmarkPortal (www.benchmarkportal.com) is the custodian of the Center for Customer-Driven Quality's database of contact center metrics, the largest in the world, founded in 1995 by Dr. Jon Anton at Purdue University. BenchmarkPortal offers call center benchmarking, call center training and call center certification worldwide.
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Tracey Schelmetic is a contributing editor for TMCnet. To read more of Tracey's articles, please visit her columnist page.
Edited by John Lahtinen