XACT Telesolutions Unveils E-mail Management Program for Call Center Optimization
March 21, 2013
By Carolyn J Dawson
, TMCnet Contributor
In some exciting call center certification news this week, XACT Telesolutions, a provider of call center services and order taking, unveiled a best-in-class e-mail management program for call center optimization. Enterprises that have little time to deal with their e-mail communications can now outsource this activity as part of XACT Telesolutions' high-tech e-mail management program. This ultimately enables these companies to best focus on other crucial activities, meanwhile, the professionals at XACT handle their important e-mail communications to keep business flowing.
According to Kathy Gray, director of Business Development at XACT Telesolutions, the company is very excited to apply its extensive customer management skills to help directly impact and strengthen the skill set of applicable call centers with this new e-mail management solution. " Our e-mail management services will offer our clients the same great level of service that they have come to expect from our call management programs, simply in a different medium,” Gray added.
Businesses can anticipate steady and speedy responses to both product and service inquiries from future customers with XACT Telesolutions’ e-mail management. Apart from offering e-mail assistance for order placement requests, this program will provide responses to commonly posed queries associated with the organization’s offerings and services. Additionally, the organization’s business process will be followed by XACT Telesolutions' qualified and specially-trained agents, thereby facilitating precise e-mail communications along with a speedy turnaround in fielding and replying to client messages.
Gray continued, "The team at XACT consists of tried and true experts in customer service, so they will be able to swiftly, accurately, and happily answer any questions or inquiries that your company receives via email. This allows you to focus on other more pressing aspects of your business with the peace of mind that email communications are being handled appropriately."
Furthermore, custom designed offerings catering to the precise e-mail requirements of an organization can be delivered by the proficient and service-focused team at XACT Telesolutions. This enables organizations to work in a more competent and efficient manner within the call center. XACT Telesolutions also offers technical support to its customers all day and night.
Edited by Allison Boccamazzo