BenchmarkPortal is 'Improving the Customer Experience' This Year at its Annual Call Center Campus Week 2013
March 04, 2013
By Allison Boccamazzo
, TMCnet Contributing Writer
BenchmarkPortal (News - Alert) is calling all call centers (no pun intended) to enjoy a week full of fun, growth and learning this year during its Call Center Campus Week, as conducted by the company’s College of Call Center Excellence at the Paris Hotel in Las Vegas from November 11-15, 2013.
The leading provider of call center benchmarking, training, certification, consulting and assessments has also newly revealed the theme for its Call Center Campus Symposium this year– “Improving the Customer Experience.”
The company couldn’t have chosen a better theme for this year’s event, either. We all know that call center satisfaction directly correlates with consumer loyalty and overall business continuity, but then why do satisfaction rates consistently suffer? What is the missing piece of this crucial puzzle?
For those interested in exploring call center challenges such as the above, emerging trends in the industry as well as how to cultivate and advance their call center operations with sought-after, thought-leading innovations, this annual, unique call center industry event should most definitely be marked on the calendar for attendance. This event “presents an opportunity for attendees to get on the fast track to upgrade customer service and to drive their call centers’ performance to the top,” BenchmarkPortal beams on its website.
Attendees will get to hear from industry experts along with BenchmarkPortal’s esteemed team of instructors, who will both lead and guide Pre-Symposium Certification Workshops – focused on call center management, quality assurance and workforce management – as well as the two-day Symposium itself.
“The Symposium - unlike any other - features sessions and discussions to inspire innovative thinking and engage participants in exploring compelling avenues for advancing the call center industry,” the company further encourages on its site. “From the informative and inspiring sessions to the multiple networking opportunities, you'll walk away with the skills, connections and resources you need to take your career to the next level.”
At the Pre-Symposium Certification Workshops, taking place from November 11-13, 2013, participants will engage to become fully equipped with the skill set and know-how needed to improve his or her center’s performance to achieve professional certification.
During the Call Center Campus Symposium, taking place November 14-15, 2013, participants will enjoy highly regarded keynote speakers; learning sessions; ‘Hot Topic’ roundtable discussions; a welcome reception for conference attendees; a networking reception where attendees can build upon their professional and social network, and more.
To learn more about this not-to-miss event as well as how you can save now on your registration, click here.
Edited by Amanda Ciccatelli