BenchmarkPortal Certifies OEConnection's Customer Care Operations as a Center of Excellence
January 15, 2013
By Deepika Mala
, TMCnet Contributor
For the fifth consecutive year, OEConnection’s Customer Care Center has earned the Center of Excellence recognition from BenchmarkPortal (News - Alert), a global player in the contact center industry providing benchmarking, certification, training, consulting and industry reports.
“It’s an honor to be named a best-in-class call center and receive recognition for our comprehensive customer care, training and support operations,” said James Kynkor, manager of customer care and training at OEConnection, in a statement. “OEConnection is a company dedicated to helping our customers achieve maximum efficiency and value from our solutions, and we measure our success by the success and satisfaction of our customers.”
Officials said that call centers earn the Center of Excellence designation based on best-practice metrics derived from the world’s largest database of objective and quantitative data, which is verified and audited by BenchmarkPortal’s researchers.
Bruce Belfiore, CEO & senior research executive at Benchmark Portal, said, “We certified OEConnection’s customer care operations as a Center of Excellence after evaluating the company’s effectiveness and efficiency in interacting with their customers. We applaud their commitment to superior customer service.”
The OEConnection Customer Care Center, since 2008, has consistently ranked among the top 10 percent of all call centers surveyed.
BenchmarkPortal helps contact centers reach peak performance in operational effectiveness and efficiency so that they benefit from increased levels of agent and customer loyalty and are able to contain costs and build enterprise value.
In related TMC (News - Alert) news, OEConnection announced that Senior Software Engineer Steve Harrison was named Best Mentor at the annual Expys Best Internship Awards luncheon.
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Edited by Rich Steeves