Call Center Certification Provider to Host Online Radio Show
December 19, 2012
By Susan J. Campbell
, TMCnet Contributing Editor
The standard functions within the typical call center focus on ensuring the optimal experience for all agents. But just saying you implement the most innovate technologies to ensure the optimal performance of the call center is not enough to demonstrate excellence. Instead, you need to focus on call center certification.
One provider in this space, BenchmarkPortal (News - Alert), is a call center certification company focused on providing the quality resources necessary to help call centers achieve a level of excellence that competitors find difficult to match. The company’s CEO, Bruce Belfiore, hosts an online radio show that features industry leaders and BenchmarkPortal professionals able to contribute to the industry conversation with quality information.
The upcoming CallTalk will feature Belfiore and Dee Buell, Senior Consultant with BenchmarkPortal and is scheduled to take place on Wednesday, December 19, 2012 at 10 am PT / 1 pm ET. The topic of discuss includes live Call Center Campus interviews and a roundup of best practices within the call center space.
Call center certification listeners are in for a rare treat as this next CallTalk recounts the information shared by top contact center managers from around the world at Call Center Campus this year. Best practices, brainstorming sessions and more were key highlights of the event and this information is too rich to set aside. BenchmarkPortal wants to share it with a growing audience.
Plus, Belfiore and Buell will banter back and forth about their favorites, discussing why and how these key topics can make a big difference in the contact center. Most importantly, they’ll highlight where following best practices can help the call center certification contender to ramp up their efforts, taking them to the next level.
A couple of special guests will also be on hand to lend their expertise. Russ Rossi, NYLife AARP Corporate Vice President for Customer Experience and Strategic Planning and Steve Ellis, the Senior Director of Customer Care at Eye Med Vision Care. Both of these industry experts will provide an inside view into how they are continuing to ensure their call center operations stay ahead of the competition and remain the best in class.
Want access to a few past shows? Check out our archives to see our 2012 Year of CallTalk. Call center certification demands close attention to details, the implementation of proven strategies and measureable change. Without gathering as much valuable information as possible, you may find yourself trying to develop these new methods on your own.
Edited by Stefanie Mosca