BenchmarkPortal Puts You on the Right Track to Call Center Certification
November 30, 2012
By Susan J. Campbell
, TMCnet Contributing Editor
Las Vegas was the setting for BenchmarkPortal’s (News - Alert) call center campus week, providing a glitzy backdrop for a workshop and symposium that connects participants with industry experts who can assist in upgrading the performance of the call center. The call center certification provider offers this special event to promote the role the call center plays in the success of any company, while also providing opportunities for experts in the industry to connect.
As featured in this BenchmarkPortal post, the event is highlighted with group discussions and classes lead by experts in the industry. The interaction is inspiring to the participants, and is proven to lead to a better performing call center.
The call center certification training workshops were held Nov. 5-7 and focused on call center management, quality assurance and workforce management. The call center certification workshop provided participants with the skills they need to improve the call center performance, which leads to professional certification.
One participant in the workshop and symposium said the event assisted their company in becoming a “call center of excellence” and was a turning point for them. It continues to be a driver for success as they attend every year.
"An amazing event with wonderful carefully chosen speakers with much good information to impart. It was energizing! I felt totally rejuvenated about our contact center and how we can make it better,” said Cindy Trow, Quality Assurance Manager, MedicAlert Foundation. “This was well worth the trip and the time to come. Makes me want to work even harder to engage and motivate our agents!"
The call center certification workshops and call center campus symposium are valuable resources that help companies get the management training that they need. BenchmarkPortal has the expertise to deliver the call center quality assurance training that helps to build successful call centers. Training programs are a crucial step in getting agents on the right track, and BenchmarkPortal puts the best training program in motion.
Customer service can make or break a company. Achieving call center management, quality assurance and workforce management certification shows determination to provide excellent customer service on a consistent basis. Call centers continue to send their employees to Call Center Campus Week to keep them up to speed on the latest methods to delivering excellence.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Stefanie Mosca