BenchmarkPortal Announces 2013 Call Center Certification Schedule
October 30, 2012
By Susan J. Campbell
, TMCnet Contributing Editor
It's never too soon to be thinking about call center management certification if your organization’s goals include quality customer care. Come November, BenchmarkPortal's (News - Alert) College of Call Center Excellence will complete its last round of training programs for 2012 in Las Vegas, Nev.
If you missed 2012 opportunities, the company has already announced dates for its 2013 college training schedule.
A majority of the dates are for the company's Call Center Online Training Program, though there are itineraries for call center certification sessions in Orlando, Fla., and Scottsdale, Ariz.
Regarded as one of the top management certification programs in the country, BenchmarkPortal has put together the industry's best instructors to offer call center, management certification, workforce management and call center quality assurance training. Attendees can expect to learn new skill sets at workshops that will improve performance levels within the call center.
A combined 150 years of experience is on board to help initiate cost-effective changes as well as best practice methods.
The Orlando, Fla. workshop is Jan. 22-24 and the Scottsdale, Ariz. event is Feb. 26-28. The call center certification workshop for management includes 10 modules with a focus on specific case studies for practical problem solving, as well as best practices for the current call center environment.
A majority of the call center certification participants are call center executives, directors, managers and supervisors. Taking advantage of this training program can easily strengthen the relationships between the call center and marketing departments, while adding more value to the use of current telecommunications strategies.
Each training session held at the college comes from a curriculum developed by those considered the best in the business. Industry experts, including Bruce Belfiore and Dayne Peterson, have expanded beyond Dr. Jon Anton's originally developed protocols.
These are important concepts within the call center management and supervisor certification programs. Beyond the call center management program, the workforce management training sessions cover the whole process. That includes collecting information to forecast production, budgeting and schedules.
Regardless of the organization's size, real-world scenarios are put in place with adequate solutions that work.
Call center certification in quality assurance is geared toward those professionals responsible for monitoring and coaching. It's not unheard of for attendees to be able to implement this call center framework immediately upon their leaving the college. The tools to deliver the most effective strategic program for the organization are hand delivered during these workshops.
A focus is put on improving customer service, sales, marketing and cost.
But the most cost-effect approach to call center certification is BenchmarkPortal’s live online call center training. This gives companies a virtual training room. The program will not only save on employee travel costs and minimize the time spent away from the office, but class sizes are generally smaller and allow for increased one-on-one training with experienced instructors.
Whatever the needs of your customer-facing organization, BenchmarkPortal has the call center certification training necessary to help you drive the expected results.
Edited by Braden Becker