GE Earns Prestigious Center of Excellence Award from Call Center Certification Company
October 25, 2012
By Susan J. Campbell
, TMCnet Contributing Editor
GE Capital's Fleet Services has been recognized as a Center of Excellence by BenchmarkPortal (News - Alert), a proven provider of call center certification solutions. The certification is one of the most distinguished honors in the call center support and service industry.
GE's United State's maintenance control center is located in Eden Prairie, Minn.
The company offers its customers and businesses a variety of financial products and services. Its demonstrated exceptional service is what has earned them the Center of Excellence certification.
Benchmark awards the ranking to the top 10 percent of customer service call centers surveyed for both effectiveness and efficiency.
The Minnesota call center, according to a recent statement, was recognized for its superior performance for not only quality-related metrics compared to industry peers, but also for its cost-related metrics.
The company was able to demonstrate a superior level of performance in both categories to earn the recognition of “Excellence.”
While the fleet management company may have operations in Australia, Canada, Europe, Japan and New Zealand, its maintenance control center provides support around the clock to customers' fleet managers and drivers. Call center agents help companies enhance the productivity of their drivers, be cost conscience, receive need financing and even maintain and manage those customers' fleets.
The Center of Excellence award showcases GE's ability to put their customers first. The primary goal of GE Fleet Services has always been to nurture the customer relationship and focus on providing expert customer service and fleet management services. GE sets the standards in service and support.
They would have to in order to earn such an accreditation by stringent researchers.
In order to earn the Center of Excellence designation, companies must meet several key components, including service-level standards, operational efficiency, customer service, resources, process management and leadership.
Independent researchers for call center certification provider BenchmarkPortal were able to measure GE's call center by monitoring live calls, evaluating the performance metrics and focus groups.
The study also called for direct feedback from the regular customers of GE Capital Fleet Services.
Officials with BenchmarkPortal attribute GE's success on their leadership and the commitment to effective cost-effective support and service solutions. GE offers customers assistance in strategic business planning, financing, acquisition and compliance.
With expertise and management skills, GE is able to assist its customers with the tools needed for successful fleet operations.
Companies continue to demonstrate excellence in their approach to call center certification as it relates to the performance of its agents and the total customer experience. In working with BenchmarkPortal, these companies gain the skilled professionals they need to leverage a competitive advantage in their field.
Edited by Braden Becker