Upcoming CallTalk to Discuss how Training Sets the Atmosphere in the Contact Center
September 13, 2012
By Stefanie Mosca
, TMCnet Managing Editor
In today’s ever-changing contact center ecosystem, there are a number of ways that organizations can implement new processes to enhance the customer experience as well as the performance of a call center. One particular resource that can be utilized for the benefit of both is an efficient training plan that can be implemented to change the atmosphere for the better.
BenchmarkPortal’s (News - Alert) CEO Bruce Belfiore will be addressing just that issue and how to tackle it in this month’s installment of CallTalk, an online radio talk show that is broadcast monthly, via the Web to bring viewers an informative educational spin on the impact of today’s call center, right to their desktops.
Joining Bruce this month, Fidel Ligsay, VP of Call Center Operators and Ezra Easley, Director of Call Center Operations at Health Net Federal Services will discuss how Health Net created a unique culture that provided all its members with a purpose and a mission to serve those who serve our country.
Health Net Federal Customer Service Representatives are always thirsting for more knowledge, whether it's regarding the markets they serve or the health benefits available to service members. Health Net employees focus on empathy with their military community. This has helped Health Net create a unique culture where everyone feels a purpose and a mission to serve those who serve our country
September’s topic will focus on How Training Can Set the Atmosphere in a Contact Center.
Aside from obtaining important tips and information regarding how to enhance the atmosphere in the call center by utilizing efficient training, one lucky listener who is the first to ask a live question on the air will receive a complimentary $500 Benchmarking Survey by calling (347) 857-3117.
If you are unable to attend the live broadcast, you can access the archived version here at any time.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Brooke Neuman