Call Center Certification: Wright Express Contact Center Earn Top 20 Recognition
July 19, 2012
By Anuradha Shukla
, TMCnet Contributor
BenchmarkPortal (News - Alert) has recognized Wright Express amongst 100 best call centers for second consecutive year.
Wright Express is a global provider of value-based business payment processing and information management solutions. The company notes that BenchmarkPortal has a large database of call center metrics and it includes thousands of participants.
Wright Express participated in the Annual Call Center Benchmarking Study in 2011 also and in 2012 the company has moved up to the medium call center category from its placement in the small group in 2011.
“We are extremely proud of our contact center for earning top 20 recognition both years that we've participated in this study,” said Jamie Morin, senior vice president of client services at Wright Express.
The Annual Call Center Benchmarking Study ranks the best 100 call centers in the small (5-99 agents), medium (100-249 agents), and large (250+ agents) categories.
All these rankings are compiled by using a database of call center metrics and measurements for feedback.
“Wright Express' ranking in the top one-fifth of the 100 top call centers in its category is a true testament to the company's commitment to customer service and to its employees,” said Bruce Belfiore, chief executive officer of BenchmarkPortal.
Wright Express Corporation was also in news last month when it collaborated with IHS (News - Alert), the global source of information and analytics for releasing results of its Wright Express Construction Fuel Consumption Index (FCI).
The Index indicates an increase of 5.1 percent in May versus its level the previous year.
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Edited by Juliana Kenny