BenchmarkPortal to Conduct Call Center Campus Week This November
July 06, 2012
By Sujata Garud
, TMCnet Contributor
BenchmarkPortal (News - Alert), a leader in certification, training, consulting and research for the customer contact industry, has announced that its College of Call Center Excellence will conduct Call Center Campus Week. The event is scheduled to be conducted from Nov. 5-9, 2012, in Las Vegas.
BenchmarkPortal’s Call Center Campus Week will have an “Improving Customer Service & Loyalty” theme.
The event will offer an opportunity to call center managers and decision-makers to attend certification workshops, sessions and discussions throughout the week. Industry experts in association with BenchmarkPortal’s premier team of instructors will lead and guide classes and group discussions.
Industry experts will highlight the latest developments in the call center industry and engage participants of the best practices needed to operate a profitable and reputable call center.
BenchmarkPortal is conducting this event with the goal that attendees receive and consider new and practical insights. The participants will also be made aware about strategies that contribute to their organizations’ strengths and sustainability.
Through the planned training at the Call Center Campus, special attention will be given to improve individual leadership skills of attendees.
The Call Center Campus Certification Training will take place from Nov. 5-7. This will cover certification workshops, access to the two-day symposium to follow, benchmarking survey, networking breakfasts and breaks, and lodging.
Call Center Management Certification is scheduled for Nov. 5-7, Call Center Workforce Management Certification is planned for Nov. 6-7, and Call Center Quality Assurance Certification will be held on Nov. 6-7.
The last two days of the event, Nov 8-9, is reserved for the Call Center Campus Symposium, which will involve industry-leading keynote speakers, learning sessions, ‘hot topic’ roundtable discussions, and a networking reception.
BenchmarkPortal was recently in the news when the company and Symmetrics Group announced that they will host a live webinar about the latest innovation in call center benchmarking technology, iBenchmark.
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Edited by Braden Becker