ICMI Prepares Call Center Professionals for Customer Service Excellence
April 19, 2012
By Anuradha Shukla
, TMCnet Contributor
The International Customer Management Institute (ICMI) is preparing call center professionals for customer service excellence by announcing the next-generation of CIAC Certification.
ICMI notes that CIAC Certification is the first of its kind industry standard for professional excellence in contact center leadership and management.
This industry-recognized and accredited credential develops and validates the competency of contact center professionals.
CIAC Certification program was introduced in 2003 and ICMI has been a licensed provider of this training since that year. ICMI has been exclusively managing the CIAC Certification program since 2011.
"ICMI is proud to play a part in elevating the profession of contact center management through CIAC Certification," said Brad Cleveland, ICMI senior advisor. "Designed by the industry, for the industry, CIAC Certification prepares call center managers and executives for customer service excellence."
CIAC Certification is expected to cultivate managers who ensure high performance contact centers that are known for their outstanding features such as consistent delivery of service.
This initiative was undertaken by ICMI and the Call Center Industry Advisory Council (CIAC) to help contact center professionals and organizations worldwide achieve excellence.
CIAC Certification ensures that the attendees of the programme have received competent training and can easily apply this knowledge in a real-world environment.
"The CIAC Certification standard has been updated to reflect the challenges of today's contact center professional," said Linda Riggs, Strategic Training director, ICMI. "In an era where customer expectations - and the consequences of not meeting them - have never been higher service excellence is essential for contact center professionals to be at the top of their game."
ICMI was in news last month when for launching ICMI ACCE 2012 Conference Program that offers comprehensive education for call center professionals.
Edited by Juliana Kenny