BenchmarkPortal's Call Center Contest shows Customer Service Managers Where They Stack Up
July 25, 2011
By Chris DiMarco
, TMCnet Managing Editor
Customer service is king in the call center space, and once you’ve mastered the art, you have every reason to show off the strategies that have made your operation so effective. But, sometimes it can be difficult to determine where on the scale your operation falls. BenchmarkPortal (News - Alert) is now offering you a way to find out exactly where you stack up against leaders in the field, with a contest that seeks to find the Top 100 Call Centers.
By completing BenchmarkPortal’s 12 KPI (RealityCheck) Call Center benchmarking survey, call centers will be automatically entered for placement in the Call Center Top 100 Contest. Once completed BenchmarkPortal will schedule a “readout of the survey with one of their certified experts, who will review the data and organize it in a personalized webcast. During the readout, the expert will explain how the report works and reviews performance gaps compared with others in the industry.”
The RealityCheck consultation package normally costs $500 but will be offered free of charge to participants. Completion of the survey not only grants access to the contest but also provides a baseline from where to improve your operation and save your company money. On average, clients that use BenchmarkPortal’s benchmarking services see a 100% ROI and in some cases clients have achieved an incredible 300% ROI. Benchmarking will provide companies with best practice standards and matched with the largest database of call center metrics in the world it’s clear that this contest by BenchmarkPortal will be a valuable tool for your organization. Contestants must complete the survey by January 31, 2012 and need to be based in either the United States or Canada to be eligible for placement. The winners will be broken down into 3 subdivision for small (100 agents and under), medium (101-249 agents) and large call centers (250+ agents). BenchmarkPortal will be release the results of the contest on March 31, 2012.
Those interested in finding out where they stack up in the call center industry can visit the Top 100 Call Center Contest page to find out more about the 12 KPI Call Center Benchmarking Survey (RealityCheck) and enter into the Call Center Top 100 contest.
This is a great opportunity for managers to show off all the hard work they’ve put into their call centers, and find out a little bit more on where they can improve in the process.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.
Edited by Rich Steeves