BenchmarkPortal's Summer Sale makes Call Center Certification Affordable for Every Budget
July 11, 2011
By Chris DiMarco
, TMCnet Managing Editor
BenchmarkPortal’s (News - Alert) informative call center education sessions just got a little bit more affordable, with summer sales that make them budget worthy for any customer service operation. The company is deeply discounting a number of its classes with it Summer Sale, offering call center managers the ability to update their understandings of the industry while mastering effective approaches to common call center.
The first offer is for a three-day social media certification course that will provide attendees with the practical knowledge and insights needed to successfully plan, implement, manage and measure social media in a call center. Learn how to appropriately align your social media efforts with your business objectives. Considering the speed with which social literacy has become an essential tool for any model of business, this class could considerably increase the effectiveness of a call center. The class will be offered on August 24-26, September 14-16, and November 9-11. Interested parties can find out more about details by clicking here.
BenchmarkPortal’s On Demand Call Center Management Course is also discounted. Purchasers will get 10 course modules each two to three hours in length that will help manager become more effective in juggling the skills needed to keep agents happy and customers satisfied. Those who register as part of the summer sale will save $40 off standard cost of these classes. BenchmarkPortal will also be discounting their live Quality Monitoring Certification classes which will be offered in two sessions. The first series will take place on August 4, 5, 11 and 12 and the following course will occur October 20,21,27 and 28.
Last but certainly not least, for those who want the ultimate call center certification experience BenchmarkPortal will be offering savings on its upcoming Call Center Campus event in Las Vegas. Attendees who use the promotion code CCC2011 will be entitled to a reduction in cost of $200. Call Center Campus is designed to offer industry leaders immediate access to the best practices of the call center space. Call Center Campus will be hosted at the New York New York Hotel and Casino and will offer interested parties a deeper understanding of the most important aspects of customer service. Five courses will be conducted at the event and will include a Call Center Management Certification Course on October 11-13, a Call Center Workforce Management Certification Course on October 12-13, a Call Center Social Media Certification Course on October 12-13, and a Call Center Quality Monitoring Certification Course on October 12-13.
Those looking for a way to update their customer service understanding will gain a lot from these informative sessions. Register now to take advantage of these savings.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.
Edited by Carrie Schmelkin