Call Center Campus Gives Customer Service Providers a Path to Call Center Certification and a Unique Opportunity to Network with Peers
June 22, 2011
By Chris DiMarco
, TMCnet Managing Editor
Even with a wealth of information on the subject, mastery of the customer service realm can be difficult to achieve without guidance. With that in mind, call center certification provider BenchmarkPortal (News - Alert) will be hosting a weeklong event in Las Vegas that seeks to educate call center managers on the hottest trends in the space, and give them a platform to engage in conversation that will contribute to the success of all who attend.
Call Center Campus will be hosted at the New York New York Hotel and Casino. This unique opportunity is unlike any other event for the call center industry where you can receive call center certification training, meet best in class call centers, discuss future trends that are emerging such as social media and see the ROI that benchmarking offers call centers. Five individual courses will be conducted including: a Call Center Management Certification Course on October 11-13, a Call Center Workforce Management Certification Course on October 12-13, a Call Center Social Media Certification Course on October 12-13, and a Call Center Quality Monitoring Certification Course on October 12-13.
In addition to these informative sessions, BenchmarkPortal will be hosting events designed to stimulate and catalyze conversations between industry thought leaders. On Thursday October 13, the company will be hosting a special call center networking night that will let guests meet the team and industry peers. The opening keynote at this event will be by BenchmarkPortal’s CEO Bruce Belfiore and will give 5 call centers of excellence an opportunity to show how benchmarking has improved their operation. During the event that will take place the following evening, Friday the 14th BenchmarkPortal will continue the conversation. Highlights of this event will include CEO’s of certified companies presenting customer service strategies and roundtable discussion focusing the customer service industry.
Call Center Campus offers interested parties a way to educate themselves on the best practices of the call center space and join the ongoing conversation. Interested parties can find more information here.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter @cpdimarco.
Edited by Rich Steeves