To Benchmarking and Beyond: Call Center Training and Networking Event Coming Soon
June 15, 2011
By David Sims
, TMCnet Contributing Editor
Mark your calendars: The BenchmarkPortal (News
) Las Vegas Call Center Networking & Training event is happening in Las Vegas from October 11 - 14th
. Click here
to register now.
Event organizers say it will gather “the top certified Centers of Excellence, industry experts, CCCE alumni and CCCE course attendees,” as well as the team from BenchmarkPortal, to “explore benchmarking and beyond.”
As part of the event there will be a special networking night which will give attendees an opportunity to meet their peers, other Certified Centers of Excellence and work on team projects, event organizers say, adding that an executive round table discussion will follow to discuss the call center industry and emerging trends:
Oh, and it will be a fairly unusual event in that there aren’t any vendors there. “This opportunity is unlike any other event for the call center industry as there will be no vendors and provides a chance for industry members to meet best in class centers, discuss future trends that are emerging such as social media in call centers, and the impact of benchmarking for the future,” organizers say.
Among the courses offered are “Call Center Management Certification,” “Call Center Workforce Management Certification,” Call Center Social Media Certification” and “Call Center Quality Monitoring Certification.” In addition there will be a special Networking Night and Executive Round Table Discussion.
About a month ago TMC’s (News - Alert) Deepika Mala wrote that Midwest Real Estate Data’s Technical Help Desk was recognized as one of 2010's Top 100 Call Centers in the small center category by BenchmarkPortal.
A real estate data aggregator and distributor, Midwest Real Estate Data provides the largest multiple listing service to nearly 40,000 customers, with property information encompassing northern Illinois, southern Wisconsin and northwest Indiana.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Jennifer Russell