Call Center Campus Covers Best Practices & Certification Training for Call Center Professionals
May 24, 2011
By Chris DiMarco
, TMCnet Managing Editor
BenchmarkPortal’s (News - Alert) call center certification programs and events can get your customer service management up to date on the most effective methods in the call center industry and offer a unique forum to converse with others in the field. The company’s line of educational classes has taken place throughout North America and continues to be a resource for call and contact center operations around the globe. BenchmarkPortal’s Call Center Training & Networking event will be hosting a wide variety of informative sessions this summer in Las Vegas. The event will take place from October 11th to 14th and will consist of four training courses, a networking event, and Executive roundtable discussion.
The events offered should be enough to help even the novice manager understand some of the evolving trends in the call center space as well as providing best practice benchmarking for the seasoned professional. The first class that will take place from the 11th to the 13th and will focus on best practices and strategies that all Managers, Directors and Supervisors in call center management should practice. The next event from the 12th to the 13th will drill down on the workforce expectations and management solutions that will make sure your agents are providing the most efficient customer service possible. Course three will deal with the emerging possibilities of social media in the contact center on the 12th and 13th as well, offering tips on how to make it work in a CRM and customer retention capacity that will give your operation increased potency in advancing markets. The last class will focus on the importance of quality monitoring in the call center space and will also take place on the 12th and 13th.
The completion of each of these classes will be rewarded with certification from BenchmarkPortal for the particular specialty completed. Following the classes, the network event and the Executive roundtable discussion (on the evening of the 13th and the 14th respectively) will allow attendees to utilize their newly certified training to engage with experts in customer service.
Those interested in more information on each of the classes and/ or the networking event registration please visit the Call Center Campus Training & Networking Event Web page!
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.
Edited by Chris DiMarco