BenchmarkPortal Earns BBB Accreditation
May 09, 2011
By Chris DiMarco
, TMCnet Managing Editor
The Better Business Bureau ensures that companies are providing their clients with transparent and trustworthy service, and grant accreditation only to companies that meet their stringent criteria. Recently call center certification provider BenchmarkPortal (News - Alert) received accreditation from the BBB for meeting these stringent criteria. BenchmarkPortal is a leader in the call center certification field, providing call center training with both online and in person classes designed to quickly and thoroughly educate on best practices within a call or contact center. BenchmarkPortal’s consulting services are known throughout the world and have assisted many Fortune500 and not-for profit companies achieve best practice standards in the call center industry.
According to the Better Business Bureau’s website, “The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.” These eight principles encourage business to build trust amongst customer, advertise honestly, and give transparency to the procedures they incorporate on a day to day basis.
BenchmarkPortal received an A+ rating from the BBB, confirming that they offer the highest standards of customer service and business response in their practices, with each of the eight principles fully covered. Their accreditation also allows them to keep an eye on consumer experiences and rectify any issues that may result. In addition to BenchmarkPortal’s highly sought after Center of Excellence certification, classes and lectures, BenchmarkPortal also offers call center metrics reports used by many major consulting companies and research firms. BenchmarkPortal can also give tailored reports for special requirements upon request. The company’s accreditation by the BBB gives further recognition to their experience in providing top-notch support to their clients as well as having the largest database of call center metrics in the world that helps companies achieve best practice standards.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.
Edited by Rich Steeves