BenchmarkPortal's Chicago Sessions Offer New Strategies for Call Center Efficiency
May 04, 2011
By Chris DiMarco
, TMCnet Managing Editor
The call center certification programs offered by BenchmarkPortal (News - Alert) give communication operations the education to conduct business in more efficient and manageable ways. With both in person and online classes, Benchmark provides options for any call center to more effectively obtain their goals. Following a proven track record of certification sessions, Benchmark will be offering a Management Certification Course in Chicago June 7th through the 10th and another program focusing on the challenges of Workforce Management on June 14th and 15th.
The first program is designed primarily for Call Center Managers, Directors and Vice Presidents and is designed to help them better manage a call center and strengthen relationships with other departments. Participants return home with lessons that will make a real difference to them and their centers.
Benchmarks’s Management Certification course is composed of ten sessions that include lecture, discussion and learning activity "case studies" and focus on practical problem solving and best practices. Each session is designed to stimulate and engage participants offering them new approaches to common call center issues and designed to help them in their day to day processes. Those interested in this session can register and find more information on Management Certifcation: Here.
The second course, on Workforce Management, will tackle issues like schedule adherence, shrinkage and volume forecasting. Topics will also include gathering data, forecast production, schedules, and budgets. Benchmark includes lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice. Those interested in more information on the Workforce Management can find more details: Here.
Benchmark Certification programs offer a convenient and quick way to get staff decision-makers up to speed on any area of call center operation. These windy city classes offer insight and expertise on pertinent topics that shouldn’t be missed.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.
Edited by Rich Steeves