BenchmarkPortal Adds Live Online Classes to Call Center Certification Program
April 12, 2011
By Chris DiMarco
, TMCnet Managing Editor
BenchmarkPortal (News - Alert)‘s expertise in the call center industry has made them a leading advisor in the space, offering guidance that reinforces the best practices of a successful communications operations. Benchmarks’ College of Call Center Excellence has always conducted “in-person” sessions to this effect. Now in an effort to expand its reach to a wider audience, Benchmark will be conducting live online sessions designed to replicate the educational experience of the classroom.
These online sessions address concerns covered via the in person alternatives and can also give call center managers a path to obtaining Benchmark’s seal of certification without physical attendance to a classroom.
According to Benchmark’s curriculum description, “as with any college, we have our learning objectives. Our goal is to equip you with the skill-set to improve your call center's performance on a daily basis. By registering for one of our courses, you will start your training to become a Certified Call Center Manager.”
Interested parties will register; receive a Benchmark login with preparation material and on the day the class is being conducted enter the virtual classroom through a Web portal to engage instructors and peers. After completing the lectures in each session, participants will be able to apply for certification documentation by mail. “Taking the time out of your busy schedule to attend in-person education can be very difficult in today's demanding call center world. That is why we have made it easy for you to become a "Certified Call Center Manager," Benchmark says.
These live classes will join Benchmark’s already well stocked portfolio of on-demand sessions as yet another way to uncover the true potential of a call center. Education and training is a powerful tool in any realm, the Benchmark Certification Program allows your communication operation to come armed with the best customer service tactics possible.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.
Edited by Chris DiMarco