Call Center Certification Training Delivered On-Demand Fits Into Your Schedule
February 03, 2011
By Susan J. Campbell
, TMCnet Contributing Editor
Call centers hoping to drive excellence in customer service and overall performance invest in call center certification. Benchmark Portal is one company that leads the way in providing training for call center agents, supervisors and managers so they can achieve a standard of excellence demanded by their employer and the industry.
Benchmark Portal offers training on demand so your agents can train according to the schedule that works well for them and for you. These online courses are delivered “Just in time” so that training can be started and stopped according to your needs and not those established by the trainer.
These courses are offered by the College of Call Center Excellence. This provider ensures that you and your team actually learn the material presented so as to avoid blowing smoke when it comes to call center certification. Each student will have access to company help forums to post questions to faculty and other students about the material of focus.
Call center management is a tough task and setting aside time to focus on call center certification can be nearly impossible. In the role of call center manager, you still need the training. However, there are also a number of unforeseen items that are urgent and can disrupt your schedule. By leveraging on-demand learning courses, you can take them according to your own schedule and the platform will keep track of where you are if you need to stop. This allows you to learn as needed according to your schedule.
The combined package offered in this platform is available at a discount while also delivering to all those registered in the training a Management Certification Certificate. Purchase all 10 On Demand courses and you can receive over a 20 percent discount. All this value is offered from a company you can trust, and one that has trained over hundreds of individuals worldwide.
These call center certification courses are designed to ensure your satisfaction is guaranteed and your call center will receive the benefit of your advanced training, as well as that of your staff.
Whether your focus is on agent monitoring and coaching, call center analytics and reporting, call center satisfaction measurement, call center self-service, call center human resource management, call center IT management, call center knowledge management, call center organizational leadership, call center performance benchmarking or call center workforce management, you can leverage learning on-demand to meet all of your training needs.