McKesson Specialty Care Solutions Center Earns Center of Excellence Recognition from BenchmarkPortal
October 13, 2010
By Anil Sharma
, TMCnet Contributor
McKesson Specialty Care Solutions’ Reimbursement and Access Services Solution Center in Scottsdale, AZ has been certified as a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University (News - Alert).
The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry. "This is a major achievement for a contact center in this industry,” said Bruce Belfiore, senior research executive, Center for Customer-Driven Quality at Purdue University, in a statement. Belfiore said that earning the certification indicates a culture of quality that is ongoing.
McKesson Specialty Care Solutions’ ReimbursementandAccessServicesSolutionCenter provides a single gateway to reimbursement hotlines, risk evaluation and mitigation strategies services, patient assistance programs, managed distribution support and more on behalf of specialty pharmaceutical manufacturers.
CallCenters achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal (News - Alert) in conjunction with the Center for Customer-Driven Quality at Purdue University.
BenchmarkPortal is the custodian of the Center for Customer-Driven Quality's database of contact center metrics, the largest in the world, founded in 1995 by Dr. Jon Anton at Purdue University. BenchmarkPortal is a major player in callcenterindustryreports, callcentertraining, and callcentercertification worldwide.
Officials with BenchmarkPortal said that since companies spend vast amounts of money implementing and operating callcenters to ensure a competitive edge in customer service, it is vital that the call handling process be conducted at best practice standards. This need to function at best practice levels has, in turn, created the need for third-party certification that shows when call centers are operating at this high level of call handling performance. Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.
Edited by Juliana Kenny